paduka77 Casino & Sportsbook: Your Privacy & Data Care
This page describes what we collect when you use paduka77 and how we keep that data protected. We take your privacy seriously—from the moment you register your email address to when you withdraw funds via DANA, e-wallet, mobile banking, or other supported payment methods. Your account security and data handling are at the centre of how we operate.
When you use paduka77, we collect certain information to verify your identity, process your deposits and withdrawals, improve our service, and comply with local regulations. Some of this data is necessary—like your name, email, and payment details when you register and fund your account. Other data helps us understand how you interact with our platform: whether you're watching live-dealer tables, placing bets on Liga 1 matches, or loading our mobile app over a slower connection.
We operate under the privacy laws of the jurisdictions where our service is available. If you have questions about how we handle your data, what rights you have, or how to contact us, read on.
What we collect and why
We collect your email address and a password when you create an account. We also ask for your full name, date of birth, phone number, and residential address so we can verify your identity (KYC) and ensure you meet the legal age requirement in your jurisdiction. This information is stored on our servers, which may be located outside your country.
When you make a deposit, we collect payment details: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet), the amount, and the date. Your bank or payment processor shares additional information with us so we can complete the transaction and prevent fraud.
We also collect behavioural data: which games you play, how long you spend on each table, what matches you bet on during Liga 1 and Piala AFF seasons, and your device type and IP address. This helps us optimise our live-dealer streaming for mobile apps, improve our sportsbook layout, and detect suspicious account activity.
Third-party processors
Our payment processors (the companies that handle mobile banking and local payment transactions, for example) see your payment data. Our hosting provider in Southeast Asia stores your account and transaction history. We also use a third-party service to verify your identity documents during KYC. Each processor has its own privacy policy, and you can request information about how they handle your data by contacting our support team.
Cookies and tracking
We use cookies to keep you logged in and to remember your preferences (such as language and timezone). These are stored locally on your device. We do not use cookies to track you across other websites. Our website uses Google Analytics (with IP anonymisation enabled) so we can see which pages are most visited and where users encounter problems—but this does not identify you individually.
Your rights and our commitments
Under most regional privacy laws, you have the right to access your data, correct it, or ask us to delete it. You can change your email, password, or phone number by logging in and updating your account settings. You can also request a copy of all data we hold about you by contacting our support team.
We commit to storing your data securely. All passwords are encrypted, and your payment information is handled by certified payment processors. During busy periods like Idul Fitri and Idul Adha, when more users deposit and withdraw funds, our systems are monitored around the clock. If you notice unauthorised activity on your account, change your password immediately and contact support.
We keep your account data for as long as your account is active. After you close your account, we retain transaction records and KYC documents for seven years to comply with financial regulations. We delete all other personal data within 90 days of closure, unless we are required by law to keep it longer.
Contact us about your privacy
Email our data protection officer with any privacy questions or to exercise your rights. Response time is usually within 10 business days.
Changes to this policy
We may update this page to reflect changes in our service or privacy law. When we make material changes, we will notify you by email and ask for your consent if required. Your continued use of paduka77 after a change means you accept the updated policy.
Service availability
Our privacy commitments apply to all users in jurisdictions where paduka77 operates. We operate in Jakarta, Surabaya, Bandung, Medan, and Semarang. If you access our platform from a location where our service is not available, these protections do not apply, and we encourage you to review local laws before proceeding.
Your next steps
For questions about your account security, visit our Account verification guide. For details on how we handle payment information, see our Deposit and withdrawal overview. If you have concerns about data breaches or security incidents, contact our support team immediately.